Privacy Policy
Information We Collect
We collect information you provide directly when you contact us, upload a DEP notice, submit photos of a water main or sewer condition, request an estimate, or use any form on our site. This includes your name, email address, phone number, property address, borough, photographs of water main or sewer conditions, uploaded DEP notices, information about tenants or businesses operating on the property, notice type (3-day, 10-day, cease and desist, or other), whether there is an active leak, whether the street or sidewalk is affected, preferred timeline, and any messages or notes you provide.
We also automatically collect limited technical information when you visit the site, including IP address, browser type, device type, pages viewed, referring URLs, and timestamps. This information is collected through cookies and similar technologies for analytics and site performance.
We do not knowingly collect information from children under 18.
Purpose of Collection
We collect personal information to respond to your inquiry, review submitted DEP notices and property conditions, prepare repair scopes and estimates, coordinate permits and field work, communicate with you about active engagements, send compliance updates if you have opted in, maintain the security of our website, prevent fraud, and comply with applicable laws.
How We Use Information
We use the information we collect to provide water main repair, sewer repair, DEP notice response, permit coordination, excavation, and related underground utility services, respond to your inquiries and follow up on submissions, communicate with city agencies including NYC DEP and NYC DOT, contractors, and partner firms as needed to perform the work, send you updates about your project status, send periodic updates if you opt in, improve our website and services, prevent fraudulent or unauthorized activity, and comply with legal obligations.
If you opt in to receive marketing or update emails, you can unsubscribe at any time using the link in any email or by contacting us directly.
Disclosure to Third Parties
We may share personal information with third parties who help us operate our business and deliver services. These include website hosting and infrastructure providers, email and communication tools, customer relationship management systems, analytics providers, professional advisors such as attorneys and accountants, and field partners such as licensed contractors, permit expeditors, and inspectors who perform work on a project.
Where appropriate, we may also share information with separate affiliated companies in the AZARK and ArkCo ecosystem when their services support the work, including compliance, property intelligence, architecture, or regulatory review. These services are provided under separate agreements.
We may share information with city agencies including NYC DEP, NYC DOT, NYC DOB, NYC Parks Department, and other relevant agencies when required to perform permit applications, inspections, or compliance documentation on your behalf.
We may also disclose personal information when required by law, in response to valid legal process, to protect the rights or safety of NYC Water Main Services or others, or in connection with a sale or transfer of business assets.
We do not sell your personal information.
Uploaded Notices and Property Documents
When you upload a DEP notice, photographs of water main or sewer conditions, or other property documents, you grant NYC Water Main Services a limited, non-exclusive license to use those materials for the purpose of reviewing the inquiry, scoping repair work, applying for permits, and communicating with city agencies on your behalf. We do not claim ownership of submitted documents. Uploaded materials are stored securely and are not shared outside the purposes described above without your written consent.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to object to or restrict certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at admin@nycwatermain.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR).
Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Project files related to permitted work and compliance documentation may be retained longer to support future agency review or owner records.
We protect personal information through technical and organizational measures including encryption in transit, access controls, secure infrastructure providers, and regular security reviews. No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
International Data Transfers
NYC Water Main Services operates in the United States, and our service providers may process information in the United States or other countries. If you access our site or submit information from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on this page with a revised effective date. Material changes will be communicated through a notice on our website or by email where appropriate. Your continued use of the website after an update constitutes acceptance of the revised policy.
Contact Us
130 W 37th Street, New York, NY 10018