Accessibility Statement
Our Efforts
We continually work to improve the accessibility of our website by reviewing and updating content and functionality to meet or exceed accessibility standards. Our efforts include providing text alternatives for images, ensuring sufficient color contrast, supporting keyboard navigation, maintaining a logical heading structure, and ensuring forms and interactive elements are accessible to assistive technologies.
Emergency Information Accessibility
We recognize that our services include time-sensitive emergency information for property owners facing DEP notices, active water main leaks, and sewer failures. We are committed to ensuring that emergency contact information, DEP notice upload functionality, and service request forms are accessible to all users regardless of disability status or assistive technology used.
If you are experiencing a water main or sewer emergency and cannot access our online form, please call us directly at (212) 547-9000. Emergency assistance is available by phone at any time.
Feedback
If you experience difficulty accessing any content or functionality on our website, or if you have suggestions for improving accessibility, please contact us. We take accessibility feedback seriously and will work to address concerns promptly.
Third-Party Content
Our website may contain links to third-party websites or embedded content from external sources including NYC DEP, NYC DOT, and NYC DOB portals. NYC Water Main Services is not responsible for the accessibility of third-party content.
Updates to This Statement
We review and update this Accessibility Statement periodically to reflect changes in our website and accessibility standards. The date of the most recent update is shown at the top of this page.
Contact Us
130 W 37th Street, New York, NY 10018